Frequently Asked questions
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Q.What is Wooramels COVID-19 guest and Satff Policey
A. Following advice from the WA Department of Health Wooramel has implemented measures to ensure the health and safety of our staff and guests. In accordance with Wooramels duty to provide and maintain a workplace that is free of
known hazards, we are adopting this policy to safeguard the health of our customers and visitors,
our employees, and the community at large from infectious diseases, such as COVID-19, that may
be reduced by vaccinations.
By placing a booking with Wooramel River Retreat constitute acceptance of these terms and conditions.
All customers, employees and visitors are required to be or have received COVID vaccinations by 1/03/22,
unless a reasonable accommodation is otherwise approved by any relevant authority or the
company. Where a person is not in compliance with this policy, and can not provide proof of vacination the person may be refused entry.
to the premises, event, or cafe. In such circumstances:
for customers, the company’s refund and/or credit policy may apply.
Based on advice from the WA Government, We have implemented enhanced cleaning and hygiene practices, have increased the availability of hand sanitisation products and are vigilant in ensuring all areas of our facilities are regularly deep cleaned and disinfected to ensure that our employees and guests remain in a safe, inclusive and healthy environment.
Q. When are you open?
A. Our park is open from 1 March through to 22 December each year.
Q. What are you Reception hours?
A. Our Reception is open 9am-5:30pm daily.
Q. Can I view the Park Map?
A. CLICK HERE to view a PDF of our Park Map.
Q. What are your check-in / check-out times?
A. Check-in time for our rooms and tents is 2:00pm and check-out time is 10:00am. Late check out is not available for our rooms or tents. Check-in time for our campsites is 11:00am and check-out time is 10:00am.
Q. We will be arriving late (after 5:30pm), how do I check-in?
Reception will then arrange to leave an envelope with your name, park map (and any room keys if applicable) in our letterbox, located just outside our Reception. Any outstanding balance will be charged to the credit card attached to the booking.
Q. Do you have any powered campsites?
A. No, we do not have any powered sites, nor do we have power in our campground. . Our station is run entirely off-grid. You may bring your own generators to run in an allocated area within the campground.
Q. Are you allowed generators?
A. Yes generators are allowed in a designated area in our Riverside and River Flats campsites between the hours of 8am and 5pm.
Q. Do I need to make a campsite booking?
A. We recommend booking a campsite online through the during peak / holiday periods. Our campground is suitable for all types of setups. To book please visit - Wooramel River Retreat (littlehotelier.com)
Q. What is your cancellation policy?
A. All cancellation requests must be made in writing via email to email@example.com
Bookings cancelled by you are subject to cancellation fees as follows:
If you fail to arrive or terminate your booking less than 48hrs prior to your stay then no refund will be issued. If you terminate your booking less than 7 days prior to your arrival date than 50% refund will be issued. If 7 days notice is given a 20% Booking Deposit is non-refundable but is transferable to another date within the same property.
Q. What is the driveway like?
A. We have a well maintained 2.3 km gravel driveway, easy 2wd access.
Q. Is there a waste dump point for my van /trailer
A. We do have a dump point. There is also a dump point 20kms North at the Edaggee South Rest Area.
Q. Can we bring pets?
A. Pets are allowed at the Wooramel campsite, however they must be on a lead at all times and any sign of antisocial behavior will result in a move on notice. Pets are not allowed in inside the Artesian baths, Tents, 4 Quarters, or on our 4WD track.
Q. Can we have a camp fire?
A. We do permit campfires, only in established fire pits please do not move or create your own. Also be aware from NOVEMBER - MARCH there is a total fire ban in our region, including camp fires, so always be prepared with gas alternatives.
Q. Where can I source firewood?
A. Fire wood can be purchased from our Reception for $20 per bag. DO NOT COLLECT WOOD AROUND THE PARK PLEASE. We do not allow trees to be chopped down and ask that you do not remove large hollow logs from the ground as they are often habitats for local fauna.
Q. Is there fresh drinking water available at the campsite?
A. There is drinking water available for purchase at Reception. We recommend you carry enough water to get safely to your next destination. There are taps located at ablutions and camp kitchen with non- potable water that is suitable for cooking and cleaning.
Q. How do the Artesian bore baths work?
A. We have 4 large baths made out of old water tanks, designed with a large bench seat built in each one for guests to sit in and soak. There is a constant flow of artesian water through each of the baths, with the water at about 30 degrees in temperature. The water contains minerals such as salt, iron and magnesium which is reputed to have soothing effects on tired muscles. Due to the pressence of iron, we do recommend not wearing light coloured bathers as they may turn orange overtime. Old or dark bathers are best.
Q. Do I need to bring cash with me?
A. We have credit card facilities at reception which is subject to a 1.5% surcharge. We also accept cash.
Q. Do you hold dinner nights or sell any food?
A. We hold two dinner nights a week on Mondays and Wednesdays from May to mid-October. Please visit our Activities page for more information. We also sell a small supply of non-perishable food and personal items for purchase at Reception.
Q. Do you allow drones?
A. We no longer allow drones in our park due to the proximity of our air-strip and for privacy of our guests and staff.