Frequently Asked questions

Let's see if we can help.

2014-08-27 14.15.45
2014-08-27 14.15.45
press to zoom
Sunsets
Sunsets
press to zoom
Ford
Ford
press to zoom
station
station
press to zoom
Reception
Reception
press to zoom
Windmill
Windmill
press to zoom

Q. Can I view the Park Map?

A. CLICK HERE to view a PDF of our Park Map.

Q. What are you Reception hours?

A. Our Reception is open 9am-5:30pm daily. We are open from 1 March through to 22 December, each year. 

Q. What are your check-in / check-out times?

A. Check-in time for our rooms and tents is 2:00pm and check-out time is 10:00am. Late check out is not available for our rooms or tents. Check-in time for our campsites is 11:00am and check-out time is 10:00am.

 

Q. We will be arriving late (after 5:30m), how do I check-in?

A. For late arrivals, please ensure you have made a booking and have notified reception via text to 0499 425 888 or by email wooramelriverretreat@gmail.com with your estimated time of arrival.
 

Reception will then arrange to leave an envelope with your name in our letterbox, located just outside our Reception to the left. Inside, we will provide a map with instructions on how to access your campsite/tent/room (and room key if applicable). Any outstanding balance will be charged to the credit card attached to the booking. 

Q. Do you have any powered sites?

A. No, we do not have any powered sites, nor do we have power in our campground. You may bring your own generators to run in an allocated area within the campground.

Q. Are you allowed generators ?

A. Yes generators are allowed in a designated area in our Riverside and River Flats campsites between the hours of  8am and 5pm.

Q. Do I need to make a campsite booking?

A. We recommend booking a campsite online through the during peak / holiday periods. Our campground is suitable for all types of setups. To book please visit - Wooramel River Retreat (littlehotelier.com)

Q. What is your cancellation policy?

A. All cancellation requests must be made in writing via email to wooramelriverretreat@gmail.com
 

Bookings cancelled by you are subject to cancellation fees as follows:

If you fail to arrive or terminate your booking less than 48hrs prior to your stay then no refund will be issued. If you terminate your booking less than 7 days prior to your arrival date than 50% refund will be issued. If 7 days notice is given a 20% Booking Deposit is non-refundable but is transferable to another date within the same property.

Q. What is the driveway like?

A. We have a well maintained 2.3 km gravel driveway, easy 2wd access.

Q. Is there a waste dump point for my van /trailer 

A. We do  have a dump point. There is also a dump point 20kms North at the Edaggee South Rest Area.

Q. Can we bring pets?

A. Pets are allowed at the Wooramel campsite, however they must be on a lead at all times and any sign of antisocial behavior will result in a move on notice. Pets are not allowed in inside the Artesian baths, Tents, 4 Quarters, or on our 4WD track.

Q. Can we have a camp fire?

A. We do permit campfires, only in established fire pits please do not move or create your own. Also be aware from NOVEMBER - MARCH there is a total fire ban in the Gascoyne including camp fires, always be prepared with gas alternatives.

Q. Where can I source firewood?

A. Fire wood  can be purchased from our Reception for $20 per bag. DO NOT COLLECT WOOD AROUND THE PARK PLEASE. We do not allow trees to be chopped down and ask that you do not remove large hollow logs from the ground as they are often habitats for local fauna.  

Q. Is there fresh drinking water available at the campsite?

A. There is drinking water available for purchase at Reception. We recommend you carry enough water to get safely to your next destination. There are taps located at ablutions and camp kitchen with non- potable water that is suitable for cooking and cleaning.

Q. Do I need to bring cash with me?

A. We have credit card facilities at reception which is subject to a 1.5% surcharge. We also accept cash. 

Q. Do you hold dinner nights or sell any food?

A. We hold two dinner nights a week on Mondays and Wednesdays from May to mid-October. Please visit our Activities page for more information. We also sell a small supply of non-perishable food and personal items for purchase at Reception.

Q. Do you allow drones?

A. We no longer allow drones in our park due to the proximity of our air-strip and for privacy of our guests and staff.